Privacy Policy

We collect only what we need to answer and follow up on your inquiry:

• Contact information — your name, phone number, and email address when you provide them.
• Call information — call recordings, transcripts, and summaries of calls handled by our AI receptionist, along with call time, duration, and detected language.
• Message information — the content of SMS messages you exchange with us and your opt-in or opt-out status.
• Account information — for business customers, the email address and organization details used to sign in.
• Technical information — standard server logs such as IP address and browser type, used for security and reliability.

• To answer calls, respond to questions, and schedule appointments.
• To send customer-service and appointment-related text messages you have consented to receive.
• To provide business customers with their own call, message, and lead records inside their private dashboard.
• To secure our services, prevent abuse, and meet legal obligations.

We do not sell your personal information, and we do not use your data to train third-party advertising models.

No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except with the messaging service providers strictly necessary to deliver your messages (for example, our SMS carrier), who may not use the information for any other purpose.

You may withdraw consent at any time by replying STOP to any message. See our SMS Text Messaging Opt-In page for full program details.

We rely on a small number of vendors to operate the service, each bound to protect your information and use it only to provide their service to us: cloud hosting and database providers, our voice-AI provider, and our telephony and SMS provider. We may also disclose information when required by law or to protect our rights and the safety of others.

We retain call, message, and lead records for as long as needed to provide the service to the business you contacted, and then delete or anonymize them. Data is encrypted in transit, access is restricted to authorized personnel, and each business customer's data is isolated from every other customer's data.

You may request access to, correction of, or deletion of your personal information, and you may opt out of text messages at any time. Depending on where you live, you may have additional rights under laws such as the CCPA or GDPR. To make a request, email Wnguyen@myinfinivue.com.

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

We may update this policy from time to time. Material changes will be reflected by a new “last updated” date on this page.

Infinivue Inc, d/b/a GlobalVoice AI — Wnguyen@myinfinivue.com